Your information is completely secure with us

1 Introduction and Scope

991cw ("we", "us", or "platform") provides a reliable online betting and casino service for players in Bangladesh. When you visit our website 991cw.cam, create an account, or use any of our services, you are considered to have agreed to the terms of this privacy policy.

This privacy policy explains what types of information 991cw collects, why it collects them, how that information is used and kept secure, and what rights you have. We give the highest priority to protecting your personal information and keep your data secure through SSL encryption technology.

If you disagree with any part of this policy, please refrain from using our services and contact our support team for any questions.

2 Information We Collect

991cw collects information from you for various purposes. The categories of information collected are described below:

2.1 Information You Provide

Information you provide directly to us includes:

• Full name, date of birth, and nationality
• Email address and contact details
• Username and password for account login
• Documents required for identity verification (e.g., national ID card, passport)
• Financial transaction details — records of deposits and withdrawals
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically, such as:

• IP address and device information
• Browser type and operating system
• Time and duration of website visits
• Pages visited and links clicked
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information about you through payment providers (such as bKash, Nagad, Rocket) or identity verification services. This information is used solely to verify your account and ensure security.

3 Purposes of Using Information

991cw uses your information for the following purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To ensure your access to betting, casino games, and other features.
• Financial transaction processing: To complete deposit and withdrawal requests.
• Security and fraud prevention: To prevent unauthorized use of accounts and to ensure fair play.
• Customer service: To resolve your questions and complaints.
• Responsible gaming: To monitor gaming behavior and provide assistance when needed.
• Communication: To send important updates, policy changes, and security-related notices.
• Analytics and improvement: To improve platform performance and user experience.
• Legal compliance: To comply with applicable laws and regulations.

4 Sharing and Disclosure of Information

991cw does not sell or rent your personal information to third parties. However, in certain circumstances we may share your information:

4.1 Service Providers

Trusted third-party organizations that assist in operating our services, such as payment processors, IT service providers, and security specialists — who work under strict confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose necessary information in response to a court order, legal process, or a lawful request from authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred. In such cases we will notify you in advance.

4.4 With Your Consent

Outside of the above cases, we do not share your information with any third party without your explicit consent.

5 Data Security Measures

991cw has put in place industry-standard technical and administrative measures to protect your personal and financial information:

• SSL encryption: All data transmission between you and our servers is encrypted using SSL (Secure Sockets Layer) technology.
• Secure servers: Your data is stored on secure servers and firewalls are used to prevent unauthorized access.
• Access controls: Only authorized staff have access to your information, and they are required to follow confidentiality rules.
• Regular security reviews: Our security measures are regularly reviewed and updated.
• Password hashing: Your password is never stored in plain text — it is kept only in encrypted form.

However, transmitting information over the internet is not entirely risk-free — we strive to provide the highest level of protection, but complete security cannot be guaranteed.

6 Cookie Policy

991cw uses cookies and similar technologies on our website. Cookies are small text files stored on your device.

6.1 Cookies We Use

• Essential cookies: To ensure the core functionality of the website, such as maintaining login sessions.
• Performance cookies: To analyze website usage and improve our services.
• Functionality cookies: To remember your preferences and settings.

6.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling cookies may cause some features of the website to not work properly.

7 Data Retention Period

991cw retains your personal information for as long as:

• Your account remains active.
• It is needed to provide our services.
• It is required to meet legal obligations (such as the period specified under anti-money laundering regulations).
• It is needed to resolve legal claims or disputes.

Even after an account is closed, certain information may be retained for a specified period as required by regulatory rules. Once that period ends, the information will be securely deleted or anonymized.

8 Your Rights

As a user of the 991cw platform, you have the following rights:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to request that the use of your information be limited in certain cases.
• Right to portability: The right to receive the information you have provided in a structured format.
• Right to object: The right to object to the processing of your information for specific purposes.
• Right to withdraw consent: The right to withdraw consent at any time where information processing is based on your consent.

To exercise these rights, please contact us by email. We will process your request within the standard timeframe.

9 Protection of Minors

991cw provides services only to those aged 21 or above. We do not knowingly collect information from minors. Age is verified at the time of account registration.

If we become aware that we hold information about a minor, we will delete it immediately and close the associated account. If a parent or guardian believes their child has created an account on our platform, please contact us.

10 Third-Party Links

Our platform does not contain links to third-party websites. However, games from game providers (such as PG Soft, Pragmatic Play, JILI, Spribe) have integrated game environments within the platform that are governed by their own privacy policies.

991cw is not responsible for the privacy practices of any third-party websites or services. We therefore recommend reading the privacy policy of any third-party service before using it.

11 Changes to This Policy

991cw may update this privacy policy from time to time. If any significant changes are made, we will:

• Publish a notice on the website.
• Notify you of the changes at your registered email address.
• Update the "Last Updated" date at the top of the page.

If you continue to use our services after a policy update, you will be considered to have agreed to the terms of the new policy. We therefore recommend visiting this page regularly.

12 Contact Us

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us:

Our privacy team will respond to your request as promptly as possible after receiving it. To learn more about responsible gaming, please visit our Responsible Gaming page.